Shipping policy
Thank you for shopping with MICHAEL MOUZOUR. We specialise in premium tableware designed for daily household use and formal dining scenarios. Our core operational principle is to ensure every tableware order is accurately fulfilled, safely packaged against transit damage, and delivered to customers with intact quality within standard logistics timeframes.
1. Order Processing Time
All confirmed tableware orders will undergo quality inspection, professional shockproof packaging and backend processing within 1-3 business days after order confirmation, excluding weekends and official public holidays. During peak sales periods and large promotional events with spiking order volumes, standard processing schedules may be slightly prolonged. Customers will receive timely official notifications in the event of any substantial shipping delays.
2. Shipping Rates and Delivery Estimates
Shipping fees for all tableware purchases are automatically calculated and fully displayed on the checkout page prior to payment submission, ensuring full transparency of all logistics costs for every customer transaction.
Estimated delivery times:
Standard Shipping: 15 business days
All listed delivery durations serve only as estimated references. Actual parcel arrival times are subject to change due to courier operational delays, customs clearance reviews, extreme weather conditions, international logistical restrictions and local holiday arrangements of destination regions.
3. Shipment Confirmation and Order Tracking
Once your tableware order is fully packaged and dispatched from our warehouse, you will receive an automated shipment confirmation email containing exclusive parcel tracking details and logistics inquiry access.
Real-time tracking status and logistics update information will typically be activated and available for self-service checking within 24-48 hours after the shipping carrier completes parcel pickup and system data synchronization.
4. Address Disclaimer and Parcel Exception Handling
Customers are required to carefully verify and confirm the accuracy and completeness of recipient shipping information during checkout to avoid misdelivery, package returns or transit loss. MICHAEL MOUZOUR assumes no liability for delivery errors caused by incorrect or incomplete address details provided by customers. Any parcels returned due to address mismatches will incur additional reshipping fees borne entirely by the buyer.
If your tableware parcel is lost during cross-border transportation, please contact our support team within 7 days of your expected delivery date to launch a logistics investigation. For orders arriving with chipped, cracked or deformed tableware items due to transit collisions, please submit a service request within 48 hours of delivery and attach clear photos of damaged goods and original packaging. Our team will conduct a comprehensive review and settle the issue efficiently.
5. Tableware Maintenance and Usage Disclaimer
Every tableware product is equipped with professional maintenance and usage guidelines for daily cleaning, disinfection and storage. All dining utensils must be used and maintained in strict accordance with official product instructions. MICHAEL MOUZOUR is not responsible for product breakage, surface abrasion, corrosion or damage caused by improper cleaning methods, high-temperature processing, private modification or user misuse.
6. International Shipping and Customs Notice
Cross-border shipments of tableware products may be subject to import duties, customs tariffs and additional clearance fees based on local regulatory policies of destination countries. All such supplementary charges are the sole responsibility of customers and are not included in product prices or standard shipping fees.
7. Contact Information
If you have any questions or professional consultations regarding this Shipping Policy and your order logistics progress, please get in touch with our customer support team through the official information below:
Trade Name: MICHAEL MOUZOUR
Phone number: 447460825193
Email: info@mouzourdine.shop
Physical address: Flat 55, Hillside Court, 409 Finchley Road, London, NW3 6HQ, United Kingdom